House Cleaning, Housekeeping and Maid Services in Orange and Westchester Counties NY

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Policies

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Muffetta's Domestic Assistants is committed to protecting the privacy of our customers. Your credit card and personal information is secure and will not be shared with another company. Your account information is contained in private files and we will not sell or release your email address to any other parties. We occasionally communicate with our customers via email to inform them of specials, discounts or new products. If at anytime you prefer not to receive this information, please contact us at info@lifeandstyleassistants.com or call us at 914 361 5157 and we will be happy to assist you.

Our Commitment To Privacy
Your privacy is important to us. We use the information you provide about yourself when placing an order only to serve you. We do not share this information with outside parties except to the extent necessary to provide service to you. We use return email addresses to answer the email we receive. Such addresses are not used for any other purpose and are not shared for promotional purpose with third parties. Finally, we never use or share the personally identifiable information provided to us online in ways unrelated to the ones described above without also providing you an opportunity to opt-out or otherwise prohibit such unrelated uses.

Conditions of Use
Welcome to Muffetta's Domestic Assistants.
The use of this website is subject to the following terms of use:
• The content of the pages of this website is for your general information and use only. It is subject to change without notice.
• From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
• You may not create a link to this website from another website or document without Muffetta's Domestic Assistants consent.

General Services
Muffetta's Domestic Assistants, Inc will provide all services through qualified individuals. The services will include all services that may be provided, arranged or otherwise obtained by MDA on a regular basis on your behalf or at your request. We guarantee 100% satisfaction. If for any reason, you are not satisfied, please inform us within 24 hours and we will either remedy the situation by sending a a worker back to the client's  property to complete the work to the client's satisfaction or provide a refund as deemed appropriate based on the situation. 
Please note that our  company will not normally refund any payment if it is not permitted to return to the client`s property to complete the job.

 

Customer agrees to provide a list of tasks and all cleaning equipment needed for the required work, unless other arrangements have been made with Muffetta's Domestic Assistants. All cleaning equipment should be safe and in full working order.  All fragile and breakable items must be secured or removed.  $40 booking fee is required. The booking fee is an up front payment and is deducted from the final bill. The deposit must be paid by credit/debit card only.

Credit Card Authorization:
By ordering services from Muffetta's Domestic Assistants, you hereby authorize Muffetta's Domestic Assistants to charge to your credit card the full amount of (a) any past due fees, together with all late charges and finance charges applicable.

Cancellation
Your time is reserved, therefore, it is important for you to provide us with ample time to cancel or reschedule your appointment. If you need to make a change please do so with a minimum of 24 hours notice. If you cancel after 3:00 PM , the day prior to your schedule appointment a $40 cancellation fee/deposit  or 15% fee will be assessed.
  For service canceled less than 3 hours in advance 60% of the estimated cost will be charged. For project based services canceled at any time, the deposit will be retained as a cancellation fee.

No-Show
We will assess a $50 minimum service fee or 50% of the project in the event we travel to your location and we are unable to perform services. Any waiting time will either be added to the amount of time requested or deducted from actual time.

Late Fee/Return Checks
A fee of $30 is charged for each return check.

Holiday Schedule
Regularly scheduled services are not performed on national holidays unless special arrangements are made with us.
Holiday rates apply.

Service Termination
The customer agrees that after the termination of the domestic service he/she will not hire or use any domestic services provided by a past employee introduced to the customer by Muffetta's Domestic Assistants, if the customer does wish to hire or use domestic services provided by such an employee then he/she must pay a referral fee of $1500.
Please note that by booking our services the Customer agrees to abide by the terms and conditions stated above